koba ops

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Global Operations Leader with 10+ years of experience architecting scalable infrastructure, managing multi-million dollar business units, and driving cross-functional efficiency across international markets. Expert in optimizing complex supply chains, multi-location logistics, and backend facility operations within high-growth DTC e-commerce and premium hospitality sectors. Strategic architect of end-to-end business workflows, specializing in the deployment of advanced CRM ecosystems, automated ERP integrations, and strict KPI frameworks to maximize P&L performance, mitigate risk, and scale high-performance teams.

OPERATIONAL ARCHITECTURE
I audit and reconstruct internal club operations by integrating data-driven workflows, smart facility management systems, and scalable labor frameworks. My focus is on increasing operational velocity, optimizing resource allocation, and ensuring high-performance standards across multi-location properties.BRAND STANDARDS & EXPERIENCE REPOSITIONING
I refine and enforce a brand’s service standards, team culture, and hospitality positioning to align with premium consumer expectations. By bridging the gap between corporate vision and front-line execution, I help luxury venues build a consistent, future-proof member experience.COMMERCIAL CLUB ECOSYSTEMS
I rebuild physical and digital touchpoints—from ancillary revenue logic (spa, retail, personal training) to full-stack team integration—for peak commercial performance. Leveraging sophisticated inventory control and automated member lifecycle management, I optimize asset utilization and seamless day-to-day fulfillment.STRATEGIC GROWTH & RETENTION
I optimize member retention funnels and ancillary conversion tactics using lean systems and performance tracking. By integrating data-driven risk mitigation and high-level CRM workflows, I ensure club membership and revenue growth are both aggressive and financially secure.VISUAL & OPERATIONAL COHESION
I unify a brand’s premium aesthetic and operational compliance across all physical and digital touchpoints, from front-desk UI/UX to core facility presentation. The result is a seamless, coherent environment that reflects the business’s premium value, ambition, and luxury identity.